Refund Policy
Return Policy
We offer a 30-day return policy, which means you may request a return within 30 days of receiving your item.
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at cs.help365@gmail.com.
If your return is accepted, we will provide you with a return shipping label as well as instructions on how and where to send your package.
If you have any questions about returns, please contact us anytime at cs.help365@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item.
Unfortunately, sale items and gift cards cannot be returned.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at cs.help365@gmail.com.